Shipping

SHIPPING TIME & SHIPPING FEE

Area	Estimated Delivery	Standard Shipping Fee
U.S. Mainland	5-10 Business Days	Free
Australia	19-39 Business Days	$5.99
Germany/France/Netherlands/ Spain/United Kingdom/Canada	12-25 Business Days	$5.99
Other European regions	19-39 Business Days	$5.99
Rest of the World	25-45 Business Days	$39
/Mexico/Norway/New Zealand	25-45 Business Days	$9.99
Puerto Rico/Colombia	60 Business Days	$9.99

PROCESSING TIME

• Processing time (preparing for shipping): 1-5 business days.The processing time required for prescription glasses may require an additional 5 -10 business days.
• Packages: please expect multiple packages when ordering multiple products, as items might come from different warehouses.

NOTICE

• Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
• If the goods you purchased have been inspected by the local customs, please cooperate with the customs to pay customs duties. Refusal to cooperate with customs clearance will result in the package being destroyed locally. We will not provide after-sales service for this kind of order.
• Delivery delay due to selling season & bad weather conditions, etc.
• All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency. 
• Special offer products do not support bulk purchases. Once detected, the system will cancel bulk purchase special offer product orders.

CHANGE & CANCEL

• Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel order, change address information, add/delete/change item(s). All such requests made within the 24 hours time items will be fulfilled in a timely manner. Southood will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.
• Lenses are customized products and cannot be canceled or replaced once production is started.
• Please include your order number or the associated email address in the email subject so we can promptly take care of your request. Send your request to [email protected]

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Returns

Return Policy

Thank you for shopping at Your Eyes Opticians. If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.

Order Cancellation:

We will NOT accept order cancellation request if the order have already been shipped out.

Returns & Exchanges Policy:

-Purchase only can be returned or exchanged within 14 days from the date you sign to receive the item. After the package is returned, please provide the accurate return logistics tracking number in a timely manner. Once the warehouse department receives the returned package and verifies it is correct, we will process your return or exchange request within three working days.

-As prescription lenses(Includes reading lenses and blue light/tinted lenses) are custom products, no reason-free returns are available. If the customer feels that the prescription of the lens is wrong, the customer can go to the local regular optical shop for optometry. We can remake lenses for customers free of charge if the customer provides a prescription report that shows that we have made a deviation in the production of lenses.

-Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.

-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.

-Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

-Seller is responsible for return shipping cost if it’s our mistake.(shipped wrong size/color/quantity or it is defective/damaged/low quality or wrong item.) 

-If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product. “

*Items that do not meet these criteria will not be considered for return.

Return Address:

Please contact us with [email protected] to get the return address, we will not put our return address on the package label, if you send the package back as the address on the label without asking us, we will not accept your refund requirement.

Purchase Not Eligible for Return :

-Prescription lenses(Includes reading lenses and blue light lenses) do not support no reason returns.

-You must email us a picture showing the problem/defect after submitting the return/exchange request online.

You are not eligible to apply for a refund if:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address). 
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside of our control. 
4. You make wrong orders and we have shipped your orders.
5. Your order includes custom lenses and we have made them to the filled prescription.
6. You make wrong orders and you do not want to return the item.
7. You change your mind after the orders reach your country and asking for return. 
8. We can’t accept the unconditional return / refund.

Refunds (if applicable):Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week after we received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

We considered that every customer as they have read this refund policy before they place the order, the behavior of their purchase was considered as they agree with this policy.